Shipping policy

Order Confirmation

When we receive your order, we’ll send you a confirmation email with all the details.
Please take a moment to review your order confirmation to make sure everything looks correct. If anything seems unclear or incorrect, contact our customer service team right away.

Keep your order confirmation handy — it’s useful to have on hand if you need to get in touch with us. When contacting customer service, please have your customer number or order number ready.

Always check the contents of your package when it arrives to ensure everything matches your order confirmation.

Delivery

Orders are normally delivered within 2–5 business days, depending on your location.
Delivery times may be slightly longer during public holidays or for remote and regional areas.

We ship from our Australian warehouse using trusted delivery partners such as:

  • Australia Post – Standard Delivery (2–5 business days)

  • CouriersPlease – Express Home Delivery (1–3 business days)

  • Aramex – Door-to-Door Delivery (2–5 business days)

Once your order has been dispatched, you’ll receive a tracking number via email so you can follow your parcel’s journey in real time.

Size Exchange and Returns

Exchanges and returns are always completely free.
If you need to exchange an item for a different size or wish to return your purchase, simply contact our customer service team, and we’ll provide detailed instructions on how to proceed.

Customer Service

If you have any questions, you can contact us anytime through our contact form or by emailing kontakt@vivitanordic.com.